Shipping & Returns

Delivery
We order every Monday at the supplier (Ferplast Netherlands). We receive the ordered items every Wednesday and are shipped the same day to the customer.

The ordered parts must be ordered specially for you, delivery will generally take 5 to 10 business days. It may also be that some spare parts are not in stock at Ferplast Netherlands, than they will be ordered from one of the factories of Ferplast in Europe. The delivery time can take up to 2-3 weeks.

Dispatch
If you have placed an order, it will take about one business day to process it for us. The packages are send on weekdays (via PostNL) and the average delivery time is 1-2 business days. Around national holidays (such as New Year's Day, Easter, Ascension, Pentecost, King's and Christmas) it is possible that the delivery will take longer than usual.

Sending orders with a shipping address in the Netherlands is € 4.99. If the package needs to be send to an address within the EU, The price depends on the Country where the package needs to be send to.

Change address
Unfortunately we can not change the delivery address after an order has been sent. We want to point out that we do not resend the package a second time if you can not able to receive the package. Like when placing the order wrong address has been filled in so that the package is returned or lost ', the customer is responsible for the consequences of incorrect filling in of the address. Please check your address carefully, before you place the order.

Questions
For questions about orders, please contact us via info@ferbi.nl We can inform you about the current status of your order!

 

Information about guarantees and return

Returns
You have the right to cancel your order within 14 days after receipt of your order without giving a reason. You will then be credited with the total price, including shipping. Only the costs for returning the package to us are for your own account. If you use your right of withdrawal, the product needs to be returned to us with all accessories and in its original condition and packaging. To returned a product please fill in the form below and attach to your return.

Withdrawal form

Warranty
Ferbi.nl guarantees the reliability and usability of the products offered. All products sold by Ferbi.nl which do not have a guarantee from the manufacturer are given a standard 6 months warranty affect any legal rights regarding guarantees and conformity. Excluded from this guarantee are normal defects caused by use/misuse, weather (rain, snow, lightning) or use without using warnings and instructions in the relevant manuals.
To invoke this guarantee, you must complete the following steps:

    Send your request to info@ferbi.nl
    Please include your order number.
    We will answer your request within 48 hours

If a manufacturer guarantee applies for an ordered product than we need more detailed information. You need to send the warranty documentation with the product. You can always turn to us regarding warranty beyond the warranty period specified by the manufacturer.

Return address:
Ferbi.nl
Section Returns
PO Box 2108
7900BC Hoogeveen
the Netherlands

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